Shipping & Delivery

How we handle your order – with global love

Just as we handle your roller skis and gear with care, read through this page carefully to ensure you get your gear soon.


Version 2019-1; posted and effective as of January 2019

These Terms and Conditions establish the conditions for the sales made between any individual wishing to make a purchase of MARWE products (“Products) from (the “Online Store”) and Marwe Oy Ltd, a Finnish company registered under number 2757365, having its main office located at   Niinistönkatu 6, 05800 Hyvinkää Finland  (“MARWE”, “we” or “us” as the context may require).

1. About These Terms and Conditions

These Terms and Conditions (including our Privacy Policy referred to in Section 11 below) only apply to purchases made in the Online Store.

These Terms and Conditions may change from time to time. In this case, we will state the effective date above. Any changes to the Terms and Conditions will apply to orders placed on or after the effective date.  


2. Placing an Order

Please note that orders can only be placed by non-trading individuals. Therefore, we will not accept orders placed by companies, associations, independent contractors or any other kind of legal entity.

To be able to buy Product(s) you have to:

  • provide your name and address, phone number, email address, payment details, and other required information;
  • be at least 18 years of age;

In case you created an account with a personal user identification and password,  keep your password-protected at all times and do not disclose it to anyone else as you are personally responsible for each purchase made using your user identification and password.

3. Order Processing and Contract conclusion

You agree that your order is an offer to buy the Product(s) listed in your order under these Terms and Conditions. All orders must then be accepted by us.

We may choose not to accept orders in our sole discretion and notably abnormal orders, orders which we suspect are not placed in good faith or orders which have not been placed by individuals. We are not required to provide a reason for declining to accept any order, though may do so in our sole discretion.

After having received your order, if we accept it, we will send you an order confirmation by email with your order number and details of the Product(s) you have ordered and the Terms and Conditions. The conclusion of the contract will take place the moment you receive the order confirmation email.

The order confirmation email is your proof of purchase, please store it as we will not archive your contract.

4. Prices, Shipping and Handling charges and Taxes

The price charged for a Product will be the price in effect at the time the order is placed and will be set out in the order confirmation email.

We may change prices at any time without notice. Price increases will only apply to orders placed after such changes. 

Prices for the Product(s) include VAT or other applicable taxes but do not include charges for shipping and handling.

Separate charges for shipping, handling, and their related VAT or other taxes will be shown in the Online Store during the ordering process and, in any case, on the Order confirmation email.

In case certain costs cannot be reasonably calculated before the conclusion of the contract, you will be informed about the manner in which the total price will be calculated.

5. Delivery

We deliver Product(s) all over the world, apart to the following restrictions:

We are unable to deliver to:
P.O. Box addresses,
Overseas army addresses,
Hotels and hostels,

Delivery options are as follows:

Standard: estimated delivery time of 3 to 5 business days
Express: estimated delivery time of 2 to 3 business days

Delivery time as well as the delivery option you chose will be confirmed in the order confirmation.

Delivery date will not exceed 30 days, unless you specifically agree to a later date.

If you order any personalised Product(s), the manufacturing time for such personalised Product(s) is added to the shipping time of the selected delivery option.  

In case you unreasonably defer delivery or delay the receipt of delivery after we have notified you that we have tried to deliver the ordered Product(s) to you, or if you have provided us with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to us. If the Product(s) remain undelivered after the first delivery attempt for a period of 7 working days and are returned to us undelivered, we shall be entitled to cancel the contract and we will refund you in accordance with the provisions of Article 9.

We shall not be held responsible for delayed delivery or failure to perform if the delay or failure is neither due to our fault nor for our account pursuant to the law or generally accepted principles.

We encourage you to examine the delivery package and received Product(s) within 14 (fourteen) days after they are delivered to you and check their condition and that the content of the delivery package is complete. In the case of damaged or missing Product(s), please contact our Customer Service.

6. Product(s) Availability

We do not guarantee the availability of any Product(s) in the Online Store. 
Unless we accepted your order, we reserve the right, without liability or earlier notice, to change, discontinue or to stop making available any Product(s).

7. Compatibility, Product Information

Please take care when placing your order to ensure that the Product(s) you purchase are compatible with the intended use. Please use the Online Store as your final point of reference when checking compatibility. In the event of a difference between the Online Store content and any other website (or any other source of information) the compatibility of Product(s) as shown on the Online Store at the time of purchase will be seen as taking precedence.

8. Payment

Payment can be made by the most common credit cards (for example Visa, Mastercard)  or via PayPal. We use Nets/Paytrail as our payment gateway.

All payments will be subject to security checks. Therefore our services may contact you to confirm your order information and order details such as proof of address, proof of address in the name of the person indicated for the delivery address, etc.

9. Personal Data

The Privacy policy available on our website and additional provisions in these Terms and Conditions govern the use of your personal data and our use of cookies. Purchasing of Product(s) in the Online Store requires that you accept the privacy policy and the processing of personal data as described in the said Privacy policy.

We will take reasonable care to keep the details of your order and payment secure, but (in the absence of material negligence on our part) we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

10. Our Liability

We shall perform our obligations under these Terms and Conditions with reasonable care and skill.

There are certain liabilities that we cannot exclude under applicable law.  In particular, nothing in these Terms and Conditions limits our liability for personal injury or death caused by our negligence or our liability for fraud. As stated above in section 10, you have certain rights as a consumer, including legal rights relating to faulty or misdescribed Product(s). Nothing in these Terms and Conditions will affect these legal rights.

We are responsible only for losses that are a natural, foreseeable consequence of our breach of these Terms and Conditions. We shall not be liable if we are prevented or delayed from complying with our obligations by anything that you (or anyone acting on your behalf) does or fails to do or due to events that are beyond our reasonable control.

You should take all reasonable steps and precautions to ensure that the Product(s) you order are suitable for your purposes. You must follow any advice that we give you in relation to Product(s)(including instructions, user guides and/or manuals provided with Product(s)). We do not accept liability for damage to Product(s) that we have supplied where caused by your failure to follow our advice.

We shall not be liable for any losses related to any business of yours such as lost data, lost profits, lost revenues or business interruption.

We shall use our reasonable endeavors to verify the accuracy of the information that is used on the Online Store but, subject to applicable law, cannot guarantee that all information will always be accurate and complete. It is possible, for example, that Product images and packaging may not always match Products supplied.  If you have any questions or concerns in this regard, please contact us before ordering any Product(s).  Also, pricing mistakes may occur from time to time, in which case we may cancel any orders being processed or accepted by us. We will correct errors in our Webstore as soon as possible after becoming aware of them. 


11. General

The Online Store may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations regarding the Online Store and any transactions conducted on or through the Online Store.

We make no warranty that the Online Store will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and/or reliability of the Online Store. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Online Store.

If any provision or provisions of these Terms and Conditions shall be held to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired.

In relation to purchases from the Online Store, we will communicate electronically by sending email or otherwise posting electronically.

12. Governing law

These Terms and Conditions shall be governed and construed in accordance with the laws of Finland.